Managing Team Members

Clear, Role-Based Invitations

When adding someone to your team, it is essential to assign the correct role from the outset. In our system, team members are invited via email and receive predefined access based on your selection. Whether it is scanning, managing tickets, or full admin rights, access is customisable. This ensures that each user only sees and controls what is relevant to their tasks. It saves time, reduces mistakes and keeps your events secure.

Why Only the Owner Manages Roles 

To prevent confusion or accidental permission changes, only the owner of the event can modify the roles of team members. This centralised control avoids conflict and ensures that responsibility remains with the person who originally created the event. Even Admins cannot change roles – this is intentional.

Adapting Access Across Multiple Events

Team members can have different roles in different spaces. For example, someone might scan tickets at one event, say a sporting event and then help manage access at lectures the next day. Roles depend on the event itself and do not apply globally, which keeps everything flexible.

Here is how this benefits your team setup:
-  Avoids granting unnecessary permissions across unrelated events
-  Allows the same person to serve different roles based on the occasion
-  Reduces the risk of accidental changes to unrelated events

Team Limits

Depending on your subscription you can invite 5, 10, or 20 team members. If you are nearing the limit, a system notification will warn you so you can upgrade in time. To make the most of available slots, avoid giving everyone full access – use specific roles. Remember: people added as "controller" do not have visibility into events, reports, or ticket management, they can only scan tickets.  People added as "editors", you can select whether they can scan tickets or not with a check mark. In general, they have the same access as the administrators.